Author: Ernest Swierk

Facility managers rely on several outsourced service providers to help operate buildings smoothly. Janitorial, landscaping, maintenance, and security; third-party vendors supply crucial supplementary labor and expertise. But these relationships also introduce a major risk: communication breakdown. When the facility manager and external provider don’t communicate clearly and consistently, gaps form. Misunderstandings arise. Errors go unnoticed and…

Facility managers rely heavily on third-party vendors to handle crucial services like janitorial, landscaping, maintenance, and security. But situations inevitably arise needing the vendors’ prompt attention and follow-through. Requests for everyday needs – extra trash pickup after events, emergency plumbing repairs, parking lot light outage responses – require timely turnaround. And when problems occur like…

Facility managers are responsible for ensuring their buildings operate smoothly and provide a comfortable environment for occupants. To fulfill this duty, they often outsource services like janitorial, commercial cleaning, and maintenance to external companies. While outsourcing can provide cost savings and access to specialized skills, it also introduces a quality control challenge. How can facility…